Salesforce Certified Business Analyst

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Salesforce Certified Business Analyst

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3

Salesforce Certified Business Analyst

About the Salesforce Business Analyst Credential

The Salesforce Certified Business Analyst exam is designed for Business Analysts with Salesforce experience. The successful candidate understands business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions which drive business improvements

Audience Description: Salesforce Certified Business Analyst

A Salesforce Certified Business Analyst drives business improvements, and collaborates with stakeholders to understand business needs and value in the context of the customer environment. The candidate has experience working in a particular industry or domain and supporting the business with the Salesforce Platform (i.e. Sales Cloud, Marketing Cloud, and so on).

The successful candidate has experience with common business practices such as eliciting requirements, mapping business processes, writing user stories, validating solutions, user acceptance testing, and facilitating virtual and in-person workshops. The candidate will be able to apply Salesforce business analysis best practices, guide collaboration between business stakeholders, act as a liaison between business and development teams, and understand the implications of various software development lifecycle methodologies.

Purpose of This Exam Guide

This exam guide is designed to help you evaluate if you are ready to successfully complete the Salesforce Certified Business Analyst exam. This guide provides information about the target audience for the Salesforce Business Analyst exam, recommended training and documentation, and a complete list of exam objectives—all with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-the-job experience, course attendance, and self-study to maximize your chances of passing the exam.


Salesforce Certified Business Analyst